Hello, beautiful! At Simply Bikini Store, we are dedicated to crafting confidence with every swimsuit. We understand that finding the perfect fit is key to feeling fabulous on the beach. If your purchase isn’t quite right, our hassle-free return and exchange policy is here to help.

Our Promise: We accept returns and exchanges for most items within 15 days of you receiving your order. Your satisfaction is as important to us as your perfect fit.

Our Policy at a Glance

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • Refund Method: Refunds are issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility.
  • Exchanges: We happily offer exchanges for a different size or style, subject to availability.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, please email us at [email protected] with your return or exchange request. Use the template below to ensure we have all the necessary details to assist you swiftly.

Step 2: Prepare Your Package

Once your request is approved, please:

  1. Securely pack the item(s) in their original packaging, if possible.
  2. Include the original packing slip or a note with your order number.
  3. Ensure all original tags are attached.

Step 3: Ship Your Return

Ship your package to our fulfillment center. We recommend using a trackable shipping service. Please note: Simply Bikini Store is not liable for return packages lost in transit.

Return Address:
Simply Bikini Store
Returns Department
3918 Tree Frog Lane
Kansas City, US 64106

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5-7 business days), we will notify you via email.

  • For Refunds: Your refund will be processed, and a credit will be automatically applied to your original method of payment (Visa, MasterCard, JCB, or PayPal). Please allow 5-10 business days for the refund to appear on your statement, depending on your card issuer or PayPal.
  • For Exchanges: We will ship your requested replacement item using your preferred shipping method (Standard or Free Shipping). You will receive a new tracking number once it’s on its way.

Return/Exchange Request Email Template

Copy, paste, and fill out the template below to send to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Simply Bikini Store Team, I would like to request a [Return / Exchange] for my recent order. Order Number: #[Insert Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item(s) for Return/Exchange: – Product Name: [e.g., High Waist Bikini Bottom] – Size: [e.g., M] – Color: [e.g., Ocean Blue] – Reason: [e.g., Size Exchange / Style Change / etc.] For exchanges, my preferred replacement item is: – Product Name: [e.g., Twist Front One Piece] – Size: [e.g., L] – Color: [e.g., Black] Please advise on the next steps. Thank you, [Your Name]

Important Exceptions & Notes Please Read

To ensure hygiene and the quality of our products for all our beautiful customers, the following items are FINAL SALE and cannot be returned or exchanged:

  • Swimwear Bottoms (for hygiene reasons, unless defective).
  • Any item marked as “Final Sale,” “Clearance,” or with a discounted price over 50% off.
  • Items that show signs of wear, have been washed, altered, or have damaged/removed tags.

*This policy is based on standard retail practices for intimate apparel and swimwear, reflecting our commitment to quality and customer safety.

International Returns

As a global store (serving most regions worldwide), customers are responsible for any return shipping costs and applicable customs duties or taxes. Refunds will be issued in the original currency of purchase.

Damaged or Defective Items

Received a damaged or incorrect item? We’re so sorry! Please contact us at [email protected] within 48 hours of delivery with photos of the product and packaging. We will arrange a prepaid return label and expedite a replacement or refund for you immediately.

Need Help? We’re Here for You!

Your confidence and trust are our priority. If you have any questions about our return policy or need assistance, please reach out. We aim to respond as swiftly as the ocean breeze.

Email: [email protected]
Address: 3918 Tree Frog Lane, Kansas City, US 64106

Simply Bikini Store – Crafting Confidence, One Swimsuit at a Time.